Policy summary
This privacy policy explains how MK AC collects and uses personal information when you contact us for AC service, request a quote, or use forms on the website. It covers contact and technical data, how enquiries are processed, retention, and how to ask for corrections or deletion.
Information we collect
When you submit a service request or contact MK AC we collect the details you provide: name, email address, service address or building name, unit type and model, symptom descriptions, and any photos or videos you attach. The website may also collect technical information (IP address, browser type) and cookie data used to operate the site and understand usage patterns.
How we use your information
Contact details and request information are used to respond to enquiries, provide quotes or inspection details, and arrange appointments. Photos and unit details help scope diagnostics. Technical and cookie data help maintain the website and can be used in aggregated form to improve the site experience.
Third-party tools and sharing
MK AC may use third-party tools for website hosting, form delivery, and analytics. Information required for those services is shared only as necessary to provide those tools. MK AC does not sell personal data to third parties. If a repair or installation requires an external supplier, contact details or job details may be shared with that supplier only with your knowledge and consent.
Data retention and access
MK AC retains contact and request information as long as needed to respond to enquiries, provide services, and meet legal obligations. If you ask to correct or delete your information, MK AC will respond and take steps to update or remove data where practical while respecting any required retention for accounting or legal reasons.
Your rights and how to exercise them
You may request access to the personal information MK AC holds about you, ask for corrections, or request deletion by contacting the email below. MK AC will review and respond to reasonable requests and explain any legal limitations on deletion or changes.
Contact
For privacy questions or to exercise your rights, contact MK AC at [email protected]. We will acknowledge your request and provide next steps for handling your enquiry.